Marc Jacobs
Retail Repair & Maintenance Coordinator
Retail - New York, NY - Full Time
OVERVIEW:
Marc Jacobs International, driven by the visionary leadership of Marc Jacobs, is seeking a proactive and detail-oriented Retail Repair & Maintenance Coordinator based in our New York City (SoHo) headquarters. This role is responsible for ensuring all locations remain fully functional, safe, and customer-ready, with a strong focus on coordinating repairs and maintenance. The position also supports new store openings, store closures, alarm systems, and business licensing compliance.
RESPONSIBILITIES:
Retail Repair & Maintenance Focus
- Serve as the primary contact for all store repair and maintenance requests
- Prioritize urgent issues that impact store operations, safety, or customer experience
- Dispatch vendors and ensure timely, high-quality completion of work
- Track and follow up on all work orders to minimize downtime
- Conduct routine store inspections and proactively identify maintenance needs
- Implement and manage preventive maintenance programs
- Ensure all stores meet brand standards and operational readiness
- Coordinate and manage repairs for:
• Plumbing and restrooms
• HVAC systems
• Store fixtures, shelving, and displays
• Doors, locks, and flooring
• POS and back-office equipment
New Store Openings & Closures
• Coordinate maintenance and facility readiness for new store openings
• Work with construction, operations, and vendors to ensure all systems (lighting, HVAC, fixtures, alarms)
• Schedule and oversee final repairs, punch-list completion, and store setup support
• Support store closures, including:
• Coordinating fixture removal and repairs
• Ensuring utilities are properly shut down
• Managing vendor access and timelines
• Preparing locations for handover or lease requirements
Vendor & Cost Management
• Source and manage third-party contractors and service providers
• Review estimates, negotiate pricing, and control maintenance costs
• Build relationships with vendors to ensure fast and reliable service
• Track expenses and support maintenance budgeting
Alarm & Security Systems
• Coordinate installation, maintenance, and repair of store alarm systems
• Partner with alarm vendors to troubleshoot issues and ensure system functionality
• Respond to alarm-related incidents to maintain store security
• Maintain alarm permits and documentation
Business Licensing & Compliance
• Track, renew, and maintain all required business licenses and permits
• Ensure compliance with local, state, and regulatory requirements
• Coordinate inspections and maintain accurate licensing records
Admin
- Manage access to systems and tools for retail employees as part of onboarding / offboarding process
- Approve retail supply orders and budgets (including office supplies, branded packaging, etc.)
- Maintain retail DTC calendar, store contact information, and distros
- Assist with compiling, validating, and analyzing data collection results
- Review, code, and approve invoices in accounting payment platform
QUALIFICATIONS:
• Strong understanding of retail store systems and maintenance needs
• 2+ years of experience in retail maintenance, facilities coordination, or multi-site operations
• Strong problem-solving abilities in a fast-paced environment
• Experience with maintenance/work order systems preferred
SALARY & BENEFITS/WHAT WE OFFER:
The compensation for this position ranges from $33.50 - $35.00 hourly. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
ABOUT MARC JACOBS
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.
Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
EEO STATEMENT
Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.
